The journey from there to here

Visitors to our local McDonald's may have been confused in the past couple weeks. See, our store uses three windows for drive through service, and at the third window, the person handing out the order speaks virtually no English.

Now, I'm not a xenophobe by any stretch of the imagination. And I do believe that certain public service jobns should require bilingual capabilities of the applicants, simply out of necessity. But I have watched over my four months of employment as new hires have come in. See, they employ a tactic common to many Mexican communities: they hire in one Mexican and within months their whole family works there. Now our local restaurant is about 2/3 Mexican, and only a handful of those can speak Englich with any proficiency.

Now, handing out an order, that shouldn't be a problem. The problem comes when a customer needs condiments, or didn't get part of their order. That's when the nearest American grunt is called over to translate. This, of course, KILLS service times as it takes twice as long at a minimum to fulfill an order.

The other problem we've come across is their mini work "strikes". When one doesn't show up, they ALL don't show up. When one is pissed at a coworker, they ALL are pissed at the coworker. And they will frequently congregate in the back of the kitchen eating pilfered food that would lead to the dismissal of anyone else (but, because firing one means firing them all, it is acceptable for them).

Now before you accuse me of being racist, I LOVE the Hispanic community. I think they hold certain values that we as Americans have long forgotten and would do well to remember (such as their thriftiness and family support system). But I do not support employment on a double standard, one that prefers one race over another, be it because of race or because of family connections. And that is definitely the case here.


Comments
on Oct 31, 2005
It doesn't take long to learn enough vocabulary to run a drive through. Give the window person a month or two, and they'll probably be competent.
on Oct 31, 2005
Jamie,

She's worked at McD's for about six months. They just recently had her start running the window.
on Oct 31, 2005
That is why you should not hire multiple family members in a small shop like that.
on Oct 31, 2005

LW,

Yup! But McDonald's will lose customers once people realize they have to speak Spanish just to ORDER food there (their loss, I guess!)

on Oct 31, 2005
No they wont, we'd learn how to say Big Mac in Swahili if we had to...anything for those discs of salt-soaked, fat smeared gristles on bleached bread so full of air it would fit into a thimble if compressed, after all, what better bargain is there to be had for three bucks and 900 calories?
on Oct 31, 2005
*the above smart-assed remark was brought to you by LW, slumming on her hubby's account for the moment.*
on Oct 31, 2005
I thought it was just when we stopped at a Jack in the Box in El Paso, about 200 yds from the Pan-Am Bridge. They struggled to speak our number into the microphone, "Tuh... wenteh... niene?"

But no, there is a distinct lack of English-speakers in low-wage restaurant service jobs nationwide.
on Oct 31, 2005
So when are all you bitching and whining Anglophiles going to boycott Mickey D's? You remind me of everyone who complains that professional sports players' salaries are too high but still can't go a week without their precious football, basketball, etc. If you really love capitalism as I assume you all must, then go somewhere else until McDonald's changes to fit your intolerant appetites.
on Oct 31, 2005

So when are all you bitching and whining Anglophiles going to boycott Mickey D's? You remind me of everyone who complains that professional sports players' salaries are too high but still can't go a week without their precious football, basketball, etc. If you really love capitalism as I assume you all must, then go somewhere else until McDonald's changes to fit your intolerant appetites.

You miss the point, as usual.

on Oct 31, 2005
You miss the point, as usual.


Amen to that. I remember somebody pointed out the irony in me using the pseudonym "buddha." That irony is now summarily surpassed.

Dan

PS: Kudos to LW for her comment:)
on Oct 31, 2005
Send an email to McDonald's and complain. You might even get a free coupon out of it. Or ask to speak to the manager. Nothing changes if you don't speak up. It's definately not right. It sounds like poor management to me and probably corporate McD's wouldn't approve. They do have rules for the franchisees.

I live in Texas. I can't believe how many jobs want you to be bilingual now. I guess Spanish is going to be required but English is not. I have no problem with Mexican people speaking Spanish at home but I think in the workplace, they should speak English.

I worked at the Navy exchange for four days. They had a rule that you can speak any language you want in the break room but in the store you speak English. Well my manager at the jewelry counter was Filipino as were all the other employees except me. They drove me crazy speaking Tagalan(sp?). It's just rude.
on Nov 01, 2005
I live along the border, so naturally, I am used to hearing Spanish spoken all over the place...I'm Hispanic...I grew up around it. Personally, I don't have trouble understanding since I am semi-fluent in Spanish (I would say fluent, but I could use to improve on the language). However, I can see how it causes problems for others. I do not like when an employee immediately speaks Spanish, assuming that one would understand him/her. That is something the employer should not allow.

If a person works or lives here in the U.S...they SHOULD be required to learn the English language...they would feel so much more part of this country if they would..it should be seen as a pro...not a con. No one is trying to take their culture away by encouraging them to learn another language...

Let me add this, however: along this border, it does help, whether you like it or not, to know even a teeny bit of Spanish...it's just part of life around here...some like it and immerse themselves in the culture here, and some reject and resist it with all their might....to each his own.
on Nov 01, 2005
It's ironic, grade school students in many European (and other) countries are required to learn English... yet people scream "bigotry" if we even suggest it. ;~D
on Nov 02, 2005
To have to claim that you are not racist, SCREAMS that you are a racist.
on Nov 02, 2005

I live along the border, so naturally, I am used to hearing Spanish spoken all over the place...I'm Hispanic...I grew up around it. Personally, I don't have trouble understanding since I am semi-fluent in Spanish (I would say fluent, but I could use to improve on the language). However, I can see how it causes problems for others. I do not like when an employee immediately speaks Spanish, assuming that one would understand him/her. That is something the employer should not allow.

My last spanish lesson was about 30 years ago.  SO I know a few words, and that is about it.  But whenever my wife and I go to her family's place, they mix spanish with English in normal conversation, so I am picking it up.  I am just not telling my wife how much I am picking up! hehehehehe.  I know, I am a stinker!

The sad part is that while my wife and sisters speak it fluently, their children never picked it up.  Except for key words (Tia, Tio, Miha, Miho, etc).