The journey from there to here

In my time out here in the Texas Panhandle, I have spent a highly inordinate amount of time at the WalMart Tire and Lube "Express". With every encounter, I'm forced to add another reason to the list of reasons they piss me off.

On our trip last week to my hometown, I noticed that my rear tire was wearing down to the steel. Not having the resources to fix it as well as the offending front tire, we kept hoping it would hold up, and our faith was duly rewarded. I had to stay home on Sunday because the tire had been reduced to little more than a racing slick, with very little tread showing (and it cost me points on the trivia, a deficit that will be compounded with my absence tomorrow...but I digress). So I took the front tire off of my "pimpmobile", which I cannot GIVE away right now because it has a v8 engine, and filling one's tank will soon require taking out a second mortgage on one's house, and I put the tire, which is the same size as that on my Buick, in the trunk and head for town. The tire place I normally patronize was closed for the holiday weekend, and I decided I definitely do NOT want a flat on the fourth of July, so I grit my teeth and head for WalMart, leaving simple instructions:

1. Take tire OFF of Chrysler rim.

2. Put tire ON Buick rim.

3. Balance, place tire back on Buick.

4. Place Chrysler rim, sans tire, in trunk of Buick.

Feeling that the instructions were pretty much idiot proof (a BIG mistake when dealing with WalMart TLE), I head into the store. Still reeling from the whole spare tire incident, however, I was aware of the need to check their work. After being called back and informed that my car was done, I head out to the car. There was the tire, mounted on the car....on the CHRYSLER rim.

Now, one would be inclined to think this doesn't matter. After all, if the rim fits, right? Well, theoretically, yes, but you have to remember this leaves me with a Chrysler sitting at home with no rim at all (plus the fact that the Buick rims actually MATCH...something I'm not really that used to). The biggest kicker, though, was that, if you think about it, the TLE guys basically did nothing. They took off one tire, discarded the actual tire, and put on the other. And charged me $8 for what I could have done in less time and without the fee.

So, I explain to the guy exactly what it is that I want, trying hard not to be TOO condescending (it wasn't easy, believe me). The situation was remedied shortly, and I went out to my car, checking the trunk carefully to ensure the Chrysler rim was still there.

Where DO they find these guys?


Comments
on Jul 03, 2006
Wal*Mart finds their labor the same place everyone else does, but unfortunately they don't typically pay enough to get the best of the best, and they wind up with the best of the rest, or in many cases the worst.

Seriously, Wal*Mart doesn't pay enough relative to most other employers, and they wind up narrowing their own potential pool of employees until they get left overs. If the people working at Wal*Mart had initiative or alternatives, most wouldn't or aren't going to be there.

It's much the same thing at many fast food places, where quality and customer service are gone in favor of rushed service and crappy hastily prepared food.

Should these places train their people better? Sure, but that's not easy either when many of them can't keep the same people employed for more than a few months at best. Why waste time training someone thoroughly when you know they won't be around long enough to return your investment.
on Jul 03, 2006
Gid, that does seem like an odd ball request.

If you went in to McDonalds and asked them to take the top bread from an egg mcmuffin and put it on the bottom of a Big Mac and put the Big mac bottom bread back on the egg mcmuffin, I think we all know what we would get. a massive sandwhich comprised of egg / 2 all beef patties / special sauce and ....

Hey, I am justing, but it was something out of the ordinary routine that was beyond those folks.
on Jul 03, 2006
Terp is right.  So I do not go to Wal Mart for tires (Firestone either!  They screwed me with my second car and I have NEVER been back.  They over sold one time and lost a customer for life!)
on Jul 03, 2006

If you went in to McDonalds and asked them to take the top bread from an egg mcmuffin and put it on the bottom of a Big Mac and put the Big mac bottom bread back on the egg mcmuffin, I think we all know what we would get. a massive sandwhich comprised of egg / 2 all beef patties / special sauce and ....

I do that kind of thing.  Haha.   

on Jul 05, 2006
If you went in to McDonalds and asked them to take the top bread from an egg mcmuffin and put it on the bottom of a Big Mac and put the Big mac bottom bread back on the egg mcmuffin, I think we all know what we would get. a massive sandwhich comprised of egg / 2 all beef patties / special sauce and ....


Umm, no. We have 2 rims, 2 tires. One rim obviously is made for the car (three rims just like it...even THESE bozos have to be familiar with the "one of these things is not like the other" game from Sesame Street, which is geared towards a much less mentally advanced demographic). The rim made for the car has a tire on it that is obviously bad, as anyone removing it without gloves is apt to discover when the steel radials shred their hands. The other rim is entirely unlike the three on the car, but has a brand, spanking new tire on it.

It doesn't take a rocket scientist to figure this one out, folks!